Shipping policy


Shipping Overview

At SilentFox DG, we offer two types of products with different fulfillment methods:

Print-on-Demand (POD) Products

Custom printed t-shirts, hoodies, and apparel items made specifically for your order. Currently shipping from the USA only.

Ready-to-Ship Products

Pre-made clothing, accessories, and lifestyle products shipped from warehouses around the world for faster delivery to your location.

Processing & Delivery Times

All orders have a processing time of 2-5 business days. Products shipped from local warehouses typically arrive within 2-7 business days, while international deliveries may take 10-30 business days depending on your location.

Total estimated delivery time varies by product type and destination.

Free Shipping

We're pleased to offer FREE shipping on all orders regardless of order size or destination.

Order Confirmation & Tracking

When you place an order, you will receive an order confirmation notification via email or SMS, depending on the contact information provided at checkout.

  • The order confirmation includes a link to the Order Status page, where you can track your order in real time.

  • If you provided an email address, you will receive order and shipping updates via email.

  • Please note: Order and shipping updates are not sent via SMS.

Important Shipping Information

Customs & Import Duties

  • International customers may be subject to customs fees, import duties, or taxes imposed by their country

  • These charges are not included in our free shipping and are the customer's responsibility

  • Delivery may be delayed if customs clearance is required

Address Accuracy

  • Please ensure shipping addresses are complete and accurate

  • We are not responsible for delays or returns due to incorrect addresses

  • Address changes after order confirmation may not be possible

Multiple Item Orders

  • POD and Ready-to-Ship items may arrive separately due to different fulfillment locations

  • Each shipment will have its own tracking information

  • No additional shipping charges apply for split shipments

Delays & Issues

While we aim for timely delivery, occasional delays may occur due to:

  • High demand periods

  • Weather conditions

  • Customs processing (international orders)

  • Carrier delays beyond our control

If you experience any problems with your order, please reach out to our customer support team for assistance.

Holiday & Peak Season Shipping

During peak periods (Black Friday, Christmas, etc.):

  • Processing times may extend by 1-3 additional business days

  • Delivery times may be longer due to increased shipping volume

  • Updated timelines will be posted on our website during these periods

Contact Information

📩 Need Help? Contact us at info@silentfoxdg.com for any shipping-related inquiries.

Questions about your shipment?

  • Response time: Within 24-48 hours

  • Include your order number for faster assistance

This policy applies to all orders and we reserve the right to update this policy with reasonable notice to customers.