Refund policy

Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

In the same condition that you received it
Unworn or unused, with all original tags attached
In its original packaging
Accompanied by receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at info@silentfoxdg.com with your order number and reason for return.

Important: Items sent back to us without first requesting a return will not be accepted.

If your return request is approved:

You'll receive detailed instructions on how and where to send your package
Return shipping responsibility:

Our error (wrong item, damaged, defective): We provide a prepaid return shipping label
Customer preference (sizing, change of mind, not as expected): Customer is responsible for return shipping costs

Follow all provided instructions for fastest processing

Damages & Issues

Please inspect your order immediately upon delivery. Contact us right away at info@silentfoxdg.com if:

The item is defective or damaged
You received the wrong item
The item doesn't match the description

We will evaluate the issue promptly and work to make it right.

Non-Returnable Items

The following items cannot be returned:

Print-on-Demand (POD) products - Custom printed items made specifically for your order
Personalized or custom products - Special orders or customized items
Personal care items - Beauty products, skincare, hygiene items
Perishable goods - Food, flowers, plants, or time-sensitive items
Hazardous materials - Flammable liquids, gases, or dangerous goods
Sale items - Clearance or discounted products
Gift cards - Digital or physical gift certificates

Supplier-Restricted Items: Some products are subject to supplier return restrictions and cannot be returned, exchanged, or refunded due to manufacturer policies beyond our control. Items with return restrictions will be clearly marked with "Supplier restriction - Returns are prohibited for this product" on the product page, allowing customers to make an informed decision before purchase.

Exchanges

We do not offer direct exchanges.

For the fastest service to get your desired item:

Return your current item following our return process
Once the return is accepted, place a separate order for the new item
This ensures you receive your replacement as quickly as possible

Refund Process

Refund Timeline

Return received: We'll notify you once we receive your returned item
Inspection period: Items are inspected within 3-5 business days
Approval notification: You'll be notified if your refund is approved or denied
Refund processing: If approved, refunds are automatically processed to your original payment method within 10 business days

Important Notes

Bank processing time: Your bank or credit card company may take additional time to process the refund
Contact us if needed: If more than 15 business days have passed since we approved your return, please contact us at info@silentfoxdg.com

Supplier Restrictions

Please note: Some items in our catalog are fulfilled by third-party suppliers who maintain their own return policies. In cases where supplier policies are more restrictive than ours, the supplier's policy takes precedence and cannot be overridden.

When applicable, these restrictions will be clearly communicated:

On product pages with the specific notice: "Supplier restriction - Returns are prohibited for this product"
In your order confirmation
Prior to finalizing your purchase

We are committed to transparency about all return limitations so you can make informed purchasing decisions.